Driver and Rider Ratings

The carGO two-way rating system helps ensure the safety and comfort of the carGO community. At the end of the ride, you and your rider are prompted to rate each other on a scale of 1-5 stars, 5 being the best.

Your driver rating is the average of all of your ratings. Riders are only able to rate you after a completed ride — canceled rides and missed requests don't affect your driver rating.

Anything above 4.8 is awesome, and above 4.5 is very good. If your rating drops below 4.5, you might want to start thinking about what you can do to improve it, since consistently low ratings can put you at risk of deactivation. The feedback provided by riders is a good indicator of where you can improve.

When they leave you a rating, we also ask riders to leave feedback. Take any feedback as constructive criticism; a guide to help you decide what to focus on improving. Each week, you're sent a feedback summary via email with comments left by riders.

All drivers have occasional riders who rate them poorly when you might not deserve it, like if you rightly refused to let them bring an open container of alcohol in your car. Fortunately, our ratings system doesn't exist in a vacuum! The system compares you to other drivers, all of whom also experience occasional low ratings, and looks at the average of your ratings over many rides.

If you do feel that a rider may rate you poorly due to something out of your control, use the comment box after the ride to note anything you feel may be important about the ride or rider. That way, carGO can go back to your ride history and see your side of the story.