Maintaining accurate information about you and your car is essential to your success as a carGO driver. We work with you through every step of the application and screening process to ensure the information you provide is accurate and complete. After you are approved and begin driving, you are required to update any information that changes, including all required documents. All updates can be made quickly and conveniently within the driver app.
Having the most up-to-date version of the app is important to make sure you have the latest bug fixes and new features. Make sure to get the latest update with each new release.
Simply go to your local app store and search for carGO Driver and install:
We want your experience of driving with carGO to be as successful as possible, and making sure the app runs smoothly on your phone is key. We will work with you during Driver Days orientation and training to set up your phones. In the meantime or if you need a reminder, here is information you should consider on operating system (OS) requirements to support the latest features, phone settings, app updates, and our recommendations for the best phones and phone carriers to use with carGO.
iOS 9 and Android 6 or better are necessary for smooth operation of the carGO app. Although earlier versions may be supported, they may not provide the best user experience.
Be sure to update the carGO app whenever there's a new release. This will guarantee you always have access to the latest features and bug fixes. Also be sure to update to the latest version of your phone's operating system (OS) and the Facebook App if you log in with Facebook.
CarGO runs on Android and iPhone devices. We suggest doing your own research before purchasing a phone since some phones work better than others with ridesharing apps.
Network coverage and performance also plays a big part in ensuring a good experience. Be sure to check the coverage areas for each carrier to determine which network will perform best in your location.
As a carGO driver, you need routes and your riders need to know where you’re located. When you're in “On Duty” mode, the app regularly sends location information to carGO’s servers. This is how we’re able to measure both distance and time driven, calculate ride cost and driver earnings, and show riders where you are in the app.
To track rides accurately, we’ll need accurate location updates from your phone's GPS while you're driving. Here’s how to make that happen.
Regardless of your device’s manufacturer, there are things you can do to combat poor location tracking. Use the following tips to improve GPS accuracy:
We hate to see any carGO drivers discontinue their service, but to delete your account, simply contact us at Customer Support at firstname.lastname@example.org.