The fare charged to the rider that you see at the end of a ride is calculated by adding:
Your payment for the trip is calculated as: (connection fee + base fare + time rate + distance rate + insurance) - carGO commission.
Time and distance rates will differ depending on the vehicle option that you drive (Standard, SUV/Minivan, Select).
100% of tips from riders go to drivers. We built tipping into the carGO app to make it easy for riders to say thanks, and because we know it’s important to our drivers.
For your safety, if a rider graciously offers a cash tip, kindly decline and let them know they can add a tip through the app, and that 100% of the tips go to drivers.
The trip fare shown in your app Ride History is charged to the rider.
We deduct the connection fee (flat fee) and carGO commission (% fee) from the trip fare. The funds help cover operating costs like app hostage and transaction process, driver screening and training, marketing, and payment processing for drivers, and ongoing technology costs to support the technology platform and continue to develop and add features.
The total payout shown in your payment statement will not include the connection fee or carGO commission, which is deducted from your trip fare.
To provide a complicated technology platform and keep the community growing, carGO charges a 25% commission from total ride fare.
carGO takes no commission from tips, which passengers can add easily through the app. carGO also does not take a commission from Cancellation Fees.
Ride fare is determined in part by the route's total time and distance. When a stop is made during a ride, this waiting time is included in the fare. Any distance traveled to additional stops prior to the rider’s final destination will also be included.
When riders ask you to make a stop on the way to their final destination, let the trip continue. Tap Ride Complete only after riders begin to exit your vehicle at their final destination.
Cancellation fees are noted in your payment statement. Remember to follow these guidelines:
carGO calculates payments on a weekly cycle, which begins at 5:00am on Monday and goes to 4:59am the following Monday. This means that any trip taken on Monday after 5:00am will appear in the following week’s payment statement.
Weekly Driver Earnings reports provide a schedule of fares collected from each completed ride less carGO fees and commissions.
Payments not directly related to a ride fare are listed in a category titled Other Payments. This includes incentive and referral payments, and cancellation fees, when applicable. Please note that no carGO fees are deducted from these payments.
Drivers using the carGO platform are classified as an independent contractor. As an independent contractor, your taxes are not withheld by the federal or state government.
This means that it is your responsibility to file taxes at the end of each year.
If you earn $600 or more from carGO during a calendar year, we use the tax information associated with your partner account to send you a 1099 form by January 31st.
For tax-related questions, we recommend seeking the advice of a tax professional.
carGO drivers are paid weekly via PayPal. To complete the simple PayPal setup process, go to https://www.paypal.com/ck/signup/account.
If you have questions about your payment or would like to request a review of of one or more items, please message Customer Support with details required, and we will respond as soon as possible.
carGO is committed to creating new opportunities for drivers. The carGO app provides a new type of ride that rewards drivers who deliver high-quality experiences, by allowing riders to favorite drivers and adding 10% to each fare delivered to a rider by one of their favorites. For more information on how to get favorited, check out How to Get Favorited.
Milestones, our driver rewards program, allows you to unlock special perks that will help make your driving more profitable as a thanks for your contribution to the carGO community. The more rides you give, the more your earn, the higher your acceptance rate, and the more hours you are logged in and “On Duty,” the more rewards you gain.
One of the largest expenses for drivers is obviously fuel. Receive fuel discounts up to 10 cents per gallon when you achieve weekly or monthly completed ride goals.
Keep your carGO ride looking its best when you earn coupons for free car washes achieving weekly or monthly acceptance ratio goals.
It will be nice to get a discount when it’s time to change oil. Receive coupons when you achieve weekly or monthly goals for total fares earned.
We encourage drivers to look professional, so we are happy to provide free and discounted garments when you achieve weekly and monthly goals for hours logged in and “On Duty.”
To track your progress just tap “Milestones” from the app menu and you’ll see your progress on the next milestone in each category. And be sure to read emails from carGO with updates on rewards and incentives.
We make it easy to redeem rewards by emailing you coupons you can simply show on your smartphone at participating vendors.
There may be times we’ll guarantee your average hourly gross earnings. If you don’t hit the guarantee on your own, we’ll cover the missing amount. Refer to emails about average hourly guarantee for information about guaranteed hours and ride requirements.
Two easy steps and one basic requirement.
If a driver qualifies for some or all of the weekly guarantees, they’ll receive the difference between their ride payments and tips, and the guaranteed amount, in the next week’s direct deposit. The difference will be listed as a line item in the Tuesday Weekly Summary.
Please note that the following terms apply, and are subject to change: