General Policies

Discrimination against riders or drivers based on race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation is not allowed. Any breech of this policy may result in deactivation of your account and termination of your use of the carGO application.

Service Animals

Riders with service animals will be reasonably accommodated by drivers. A rider with a service animal should text message or call the driver once the rider's request for a ride is accepted and inform the driver of the rider’s service animal.

Drivers are permitted to have such driver's service animal with them when providing Services. Drivers should be aware that doing so may limit the number of riders the driver's car may carry. Additionally, a rider may be uncomfortable or allergic to the driver's service animal, and if that's the case, the rider may cancel the requested Service without penalty. Drivers with service animals should text message or call a rider before pick-up and inform the rider of the service animal.

Pets

Drivers have the discretion to allow a rider to bring a non-service animal in driver's vehicle. A rider with a non-service animal should text message or call the driver once the rider’s request for service is accepted and inform the driver of the rider’s non-service animal.

Drivers are not allowed to have non-service animals in the driver's vehicle while providing services.

Wheelchairs

Riders that use wheelchairs will be reasonably accommodated by drivers. If the User's wheelchair cannot be accommodated by a driver's vehicle, the driver will cancel the service and arrange for carGO to contact the rider and arrange alternative services, if available.

Drivers will provide riders with reasonable assistance, if requested by the rider. However, drivers will not lift or carry the rider into or out of driver's vehicle.

carGO does not permit smoking inside any vehicle used to provide ridesharing services. If a rider reports that a driver's vehicle smells like smoke, carGO may deactivate the driver's account and terminate the driver's use of the carGO application. If a rider attempts to smoke in a driver's vehicle, carGO may deactivate the rider's account and terminate the rider's use of the carGO Application.

carGO drivers shall not use any drug and alcohol while performing ridesharing services. Nor shall a driver use any substance that may alter or impair a driver's ability to perform services for a period of at least 24-hours prior to each time a driver agrees to be available to provide services.

Riders are not allowed to use any drug and alcohol while the services are being performed - in other words, during the ride.

If your carGO rider account has been deactivated for any reason, you may have the opportunity to ride again if you take steps to improve. carGO’s local team will work with riders to explore options as we want everyone to have the opportunity to be a part of the carGO community.