Support and Getting Help

If your account is deactivated, please contact Customer Support. In the app tap the menu from the upper left on the home screen, then tap “Customer Support” and “Contact Us,” or email

If you are experiencing technical difficulties try the following steps:

  1. force quit your app and reopen it;
  2. toggle airplane mode on and off;
  3. turn your phone off then on again;
  4. uninstall and reinstall the app.

If you’re unsure how to perform any of the functions above, try an internet search or visit your local smartphone store.

If you’ve tried all the steps above and are still have technical difficulty, contact our Customer Support by emailing Please include the following in your email:

  1. What error messages are you receiving?
  2. Do you have a screen shot? If so, please attach it.

Please contact carGO Customer Support if you have any issues with our drivers.

Driver profile information should be accurate. As a rider, it’s important that you know what car and driver to look for when you request a ride. The app displays information and a photo that includes the make, model, year and color of your driver’s car, as well as a photo of the driver.

If you notice any of the driver information in the app does not match the driver or vehicle, please let us know by sending an email to